Note: Although you may request data related to a specific Skyfect game (e.g., Reverie Eclipse, Puke, etc.), as a result of your request, you will receive your current data for all games linked to your Skyfect account.

You can submit a data request through our Contact Us page or by sending an email directly to our support team. When submitting your ticket, please specify the subject as “Account Management and Data Requests” and select “Official Personal Data Request.” After a brief security process to verify whether you are the person who originally created the account and its rightful owner, you will receive the following personal information about your account:

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ACCOUNT INFORMATION
 

     Your Skyfect username, in-game nickname, and registered email address
     
     Your registered date of birth
     
     Your login history for the past few months (IP addresses and device information)
     
     Account and profile changes made in the past few months
     
     Past requests (tickets) you’ve submitted to our player support team
     

GAME DATA (Reverie Eclipse, Puke, Save our Ship, Age Warside, Desert Survivors, GameShelf Tycoon, etc.)
 

     In-game progress data and achievements
     
     In-game chat logs (if in-game communication features were used and are retained for monitoring potential violations of community guidelines)
     
     Content inventory and all in-game store transactions (digital items, etc.)
     
     All digital purchases made with real money

     Session history and error (crash) reports
     
     

PROCESSING YOUR REQUEST When you submit a request, it will be processed within a maximum of 30 days in accordance with the requirements of the KVKK and GDPR. You can download your account data as a digital file (.zip or .json) via a secure, private link that will be sent to you. Please keep in mind that this secure link will remain valid for a specific period (e.g., 30 days).
 Your device may need to be up to date so you can open the files using standard text editors on your computer. If you don’t have the latest version, you can use a text editor like Notepad++.
Important Note: If you want to permanently delete your account in addition to retrieving your account data, make sure you’ve fully retrieved the data you need before requesting that your account be deleted. Once the account deletion process (Account and Data Deletion Portal) is complete, data requests cannot be made because the data will be permanently deleted.

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CANCELING A DATA REQUEST If you want to cancel your request, you can do so by replying to us via a support ticket or by closing the request. For security reasons, if you change your email address or reset your password, your data request ticket may be automatically canceled.

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We’d like to remind you that Skyfect takes data security and personal information very seriously. For detailed information on how we protect and process your data, please visit our Skyfect Privacy Policy page. You can also access our Terms of Use and other relevant policies on our website.

If you have any questions or concerns regarding this notice or our privacy practices, please send an email to our Data Protection team at contact@skyfect.com.

 To request information about your account, please fill out the form below and send it to us.

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